If you have any questions, or something doesn’t go according to plan, just contact us. We handle complaints as soon as possible, treating the most urgent ones as the highest priority.

You can help us help you as quickly as possible – by providing:
     ⋆ your Booking confirmation number, your contact details, and the email address you used when you booked your stay
     ⋆ a summary of the situation you need assistance with, including how you’d like us to help you
     ⋆ any supporting documents (bank statement, photos, receipts, etc.).

Whatever the issue, we will try to assist you (which includes handling any request or complaint), and will do what we can to help you.